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CDL Service Advisor Job at Citizens – 3.4 Johnston, RI


Citizens Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Citizens has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.

The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Answer and manage incoming calls

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Aim for customer resolution

Record, organize and file customer interactions and profile/account changes


High school degree or equivalent

Previous experience in customer support, client services, or a related field

Excellent at communicating over the phone and handling phone systems

Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

Able to concentrate on multiple problems at once

Excellent time management and prioritization skills

Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

Customer-focused for positive customer experience and resolution

Hours and Work Schedule

Hours per Week: 40 hours

Work Schedule: 9:00am-5:30pm Tues/Sun off

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

About the Company

Company: Citizens – 3.4

Company Location:  Johnston, RI

Estimated Salary:

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About Citizens - 3.4