VP of Customer Success Jobs in Austin, TX at inTulsa Talent
Title: VP of Customer Success
Company: inTulsa Talent
Location: Austin, TX
Location: Austin, TX. This is a hybrid position for those already in Austin, TX or willing to relocate to Austin, TX.**
Who We Are
At our company you’ll notice we are on a mission to create a world where both Veterinarians and Pet Parents have peace of mind. We create technology and services to enable veterinary teams to provide high quality care so that vets and pet parents can enjoy the highest quality of life. We are a fast paced start-up and a team of passionate entrepreneurial minded people excited to build an amazing place to work. If this inspires you, please apply!
What You’ll Do
The Director of Customer Success will be responsible for overall leadership, coordination, growth, and results of the Customer Success functions. This includes but is not limited to 1) responsibility for the overall health of the customer relationship to provide the customer with a WOW experience; 2) leverage company tools and infrastructure to maximize retention of all clients across all software modules. 3.) scaling a high-performing customer success team, 4) working with product, engineering, marketing and sales to minimize attrition and grow revenue. This role will be a key member of our leadership team.
As Our Director Of Customer Success, You Will
Develop the strategic roadmap and own driving success for every customer.
Be responsible for ensuring customers are realizing maximum business value across the customer lifecycle that ultimately results in their renewal, growth of lifetime value, and customer satisfaction.
Advance new and existing customer and partner relationships. Get to know our current and future customers, their responsibilities and their needs. Build processes to identify, nurture and grow partnerships that drive opportunities and growth.
Be responsible for leading and developing a results-oriented and high-performing team, and architect, execute, and continuously improve operations and processes.
Hire, train and mentor a team of Customer Success professionals. Refine best practices and foster a productive and efficient work environment. Identify future talent needs and refine the team structure. Lead with emotional intelligence to motivate achievement.
Create and maintain equitable, competitive compensation plans and targets. Formulate well-defined comp/commission plans that attract, motivate, reward and retain top talent to achieve growth strategy.
Allocate budget and resources to maximize growth and efficiency
Lead the organizational growth at scale through both activities and outcomes. Additionally, the leader will be a people first leader who drives a positive, productive and collaborative culture.
Responsible for the financial integrity of the CSM department; expense management, budget changes, approval of transactions, etc.
Working with the leadership team to achieve significant growth. This role will be a key member of our leadership team.
Build a positive culture and maintain a code of ethical business practices. Maintain strong, ethical business practices that ensure the integrity of our operations and teams and comply with regulations. Promote diversity, equity and inclusion across the organization.
Quantify, articulate, and promote our software’s value proposition across all appropriate channels.
Who You Are
You are someone who has broad experience related to the Customer Success profession. You are a pro at building and sustaining relationships. You’re a proven leader who is h…